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Obama Administration "Shames" Mortgage Servicers

by Jann Swanson on
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HUD and the Treasury Department are taking another crack at moving its foreclosure prevention efforts from concept to reality.  And now it is adding "shame" to its list of weapons.

The Treasury Department announced today that it intends to increase pressure on lenders and servicers to move borrowers from trial loan modifications into actual restructured loans.  The action comes amid reports that the administration's $75 billion Making Homes Affordable Program (HAMP) is floundering.

While the government has been trumpeting the success of the trial modification program - some 650,000 troubled borrowers had entered the program by the end of October - only a very small percentage of those borrowers have transitioned into a permanent loan modification.  It is estimated that November figures will show completed modifications to number in only the tens of thousands coming out of close to ¾ million trials.

The Treasury has announced plans to assign officials to monitor the largest mortgage servicing companies on a daily basis and will require companies to develop and report their specific plans to increase the number of modifications they complete.  Loan servicers may face monetary penalties and sanctions if they fail to fulfill plans. Treasury is also expected to delay incentive payments to servicers until individual modifications are permanent.

The Wall Street Journal and others are quoting Michael S. Barr, assistant secretary for financial institutions who directs the HAMP program, as saying that banks are not doing a good enough job.  "Some of the firms ought to be embarrassed and they will be.  They're not getting a penny from the federal government until they move forward," Mr. Barr said.  According to Barr, the government will publicly identify lenders and servicers who are not performing under the program and that they will be particularly focusing on those companies that are not doing a good job.

It is hard to know where to place blame for the apparent failure of HAMP.  Some critics have said that the program is unworkable in that it was designed for last year's problems. It was supposed to cushion homeowners against the rate shock expected when the discounted teaser rate mortgages and option mortgages that were written during the housing boom reset.  Instead, foreclosures are now increasingly hitting families who have suffered job losses and other financial setbacks and cannot afford even the modified payments required under the program. 

Other critics have placed the blame squarely on the shoulders of the banks and servicers.  There are claims that servicers are profiting unduly from late and legal fees, that foreclosures result in a greater return than restructuring the loans, and that the servicers are entering into trial modifications in order to collect the incentives and to wring a few additional payments out of defaulting borrowers.  Still others say that it is the investors who actually own the mortgages who are unwilling to modify the loan terms.

There are also reports that servicers are apparently either unable or unwilling to handle the actual mechanics of the modifications.  Borrowers complain that they are cannot get through to appropriate departments, that the documentation they provide is repeatedly lost, even that fax numbers are abruptly changed.

The servicers say that they are doing a good job and are making a good faith attempt to comply with the requirements and guidelines of the program.

According to the Times, there is now discussion in the Senate about a national foreclosure relief program based on one now in use in Philadelphia.  In that city mortgage companies are forced to submit to court-supervised mediation with the borrower before they are allowed to proceed to foreclosure.  Democrats in Congress are also a low pushing to allow the bankruptcy courts to "cram downs" mortgage balances to an amount compatible with the current market value of the house.  

One has to wonder, might the plan to pressure loan servicers actually be counterproductive?

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on
I can't believe America has come to this. We have the President "shaming" the big Banks he just bailed out. The small Banks and Credit Unions will be the heroes in all this. Assuming they can survive the foreclosure and repossession wave (see: http://www.repofinder.com). Break up the big Banks and let the free market be free.
on
Jann, Isn't the servicer just the obvious punching bag in all of this? Aren't the real decision makers the MBS share holders wanting to get their guaranteed payment of principal and interest that is safe harbored to them by the Treasury under safe harbor provisions inherent in the Master Servicing agreements they operate under? It is my understanding that the master servicer does not approve or decline requests for loan modifications. Instead the master servicing agreement sets forth the eligibility requirements for loan modifications and other assistance programs (got that wording from a client who forwarded a letter trying to get a modification--Indymac Mortgage Services). If this is true, the Obama administration is knocking on a brick wall rather than a door to more modifications--as each pro-rata shareholder needs to be "on board" with a proposed modification as it would affect the receipt of their principal and interest, wouldn't it? And if you have to get all the investors on board (which according to the same Indymac letter coudl be a dozen or more), how likely is that 3 or 4 million permanent modifications have a chance in hell of being made?
on
I have been in the modification program for now 10 months with Chase. I call every week to find out that the deal is on my modification loan. I get the same answer it is in underwriting it will be soon now. The next comes and they come back well the U/W needs the update doc's. ( pay stub, cking accounts, utility bill ) So I fax it over and call to see if they recieved it ( they did ) now it is back in U/W for another month until they need the updated doc's again. This is the games they are playing with home owners. The banks are just sitting on the money and do not what to let go, they know the houseing market will come back and they will get double the money if the house goes in to F/C than lend it to borrowers.