Refi plus DU help
I am currently trying to complete a refi. I have excellent credit and no other debt. I only have one mortgage on the house. My appraisal came in below what I owe. My balance is abound 104% of the value. I am going to skip over some things but basically the bank:
1)told me about the Home affordable program
2)I said sign me up
3) they said because i was switching banks they cant help me after all
4)I did some research and asked about the DU refi plus program
5) they said oh yeah we can do that
6) I said sign me up
7) they said oh sorry but because you are switching banks you have to be in the 95% range.
8)I replied saying I need to know where they get there information and that every Fannie Mae document I have read states a number of 105%.
So I need help to find out if the bank can change numbers on me like this or does Fannie Mae hold them to certain guidelines? I found a several PDF files on Fannie Mae's website listing eligibility requirements for me but what about the bank. What kind of standard are they held to? Also if this continues what course of action can I take. I have already paid a non refundable"good Faith Deposit" and I am in a 5/1 ARM that resets in April. Thank you for any help.