Thanks for replying. Yes, it is zoned R1 and there is only one servce panel (electric, gas, water, etc.) It is listed on the field card with city hall as being a one family, and 2 appraisals stating it is a single family unit. Also a letter has already been sent to the lender stating that it is only zoned as a one family with one servce panel, as well as a letter from the buyer saying it will only be used as a one family. I'm guessing a new lender is the next step. I didn't know if there was anyone to file a complaint with since they are contradicting what all of the legal documentaton states. The other issues was the buyer is a first time home owner so it does not look like they will be able to qualify for the tax credit since it must be approved by tomorrow by the underwriter. They had stated they were "swamped" with people trying to make the deadline and didn't know if they could do it.