| Lynn, consult a lawyer!! I know someone who was told something similar, his lawyer told him that it should be covered. The guy went out and spent thousands of dollars on a brand new air conditioning system and the warranty company ended up paying... with a little prompting from the lawyer!! |
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| Above Posted By:
R.
| Wed, 28 May 2008 04:19:53 EST |
| Warranties are ripoffs. Everyone in Sales knows that. They're designed to create extra income for the company and a little extra income for the salesperson. Doesn't matter if it's for your TV or your home. If you're truly worried about future issues, start a general emergency fund and save. Don't be a sucker. |
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| Above Posted By:
Mike
| Wed, 14 May 2008 08:27:51 EST |
| We bought our home Jan 08 and our realtor recommended AHS as the best warranty coverage.
Yesterday I tried turning on the central air for the first time and it didn't work. I called AHS to schedule a service call and was told it wouldn't be covered because the last homeowner was supposed to repair it in 06 and must not have done so if it is broken now.
I explained that my policy covers the unit, unknown pre-existing conditions, insufficiently maintained equipment, and improperly repaired items. I was told that it was the same unit from 06 that was not repaired so it didn't matter what my contract said.
Then I asked for a record of anything else that wouldn't be covered due to the previous homeowner and was told it was confidential information.
When I started quoting my contract, I was interrupted and told maybe if I schedule a service call anyway and PRETEND it is covered it would allow me to feel better about the situation and get a good night sleep.
I'm at my wits end. If anyone has any suggestions on how to handle this situation it would be appreciated. |
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| Above Posted By:
Lynn
| Mon, 12 May 2008 00:31:55 EST |
| I think that a home warranty is a great peace of mind. I do believe that the most important thing in having a warranty is to read your contract. You would no go and choose your life insurance or health insurance blindly why would you not read the policy for your home. I believe a lot of issues with home warrantys would be solved if people took the responsibilty to read ther contract. I also feel that because you have a warranty does not meen that you have expidited service! |
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| Above Posted By:
Ramie
| Thu, 29 Nov 2007 19:02:13 EST |
| I tried to get my a/c fixed with First American, and the tech they sent came out, looked at the unit and declared that it was undersized, so it is not covered. The guy never even took the covers off of the equipment, never took split temperatures, did not check refrigerant pressure,, no motor amp draws, did not look at the coils. Worthless! |
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| Above Posted By:
John
| Thu, 12 Jul 2007 03:45:12 EST |
| For those of you looking for a number for Mutual Warranty, they have skipped town. This is according to a news broadcast that comes up if you Google Mutual Warranty. I too have been scammed by them. My air conditioner went out in AZ and when I called for service, the numbers were not working. It was my first time purchasing a home warranty, now I'm very leary!! |
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| Above Posted By:
Anonymous
| Fri, 6 Jul 2007 11:14:10 EST |
| We are a provider for Fidelity, I've read all of the stories, and I have to tell you that it is all on the techs that you get. You either get a good one that is there to help you and not the insurance company or you get one that is terrible. Frankly whenever we go out we are always there for the people not the insurance company, but you must understand that these companies work for the home warranty companies not for you. It is a shame that people have to be rude but it happens. |
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| Above Posted By:
Sue
| Sat, 16 Jun 2007 10:35:25 EST |
| We bought a home in FL built by Peregrine. The're agent suggested a warranty, Home Trust/Florida's Choice. Online instructions were unclear. I was kept on the phone for over an hour & a half. Decided never to use them & the home has many problems. After personal experience and reading horror stories of others, I will never use any warranty co. Makes better sense, less stress to keep a savings account for potential break downs which allows you freedom of second opinions & repair options. |
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| Above Posted By:
pn
| Mon, 11 Jun 2007 06:38:32 EST |
| This is for Ken who commented on June 6th stating he's never heard of a complaint against First American. Here's one. Our air conditioner has been out since Monday (108 degrees in AZ) and as of right now, nobody that is contracted with First American has bothered to show up at our home to look at the problem. 90 degrees in our home this week! Ken-feel free to google First American Home Warranty and you'll find a ton of complaints. I did. Please read them cuz what they are saying is true! |
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| Above Posted By:
J
| Thu, 7 Jun 2007 22:29:12 EST |
| I have had a policy with AHS for 4 years on a 40 year old house. I recently requested a repair for a leaking evaporator coil causing water to leak into by living room ceiling. My claim was denied because of "improper installation". How was I to know? When I tried to plead my case to the customer service representatives, they were rude and un helpful. Needless to say I do not get the "piece of mind" of having the policy and now will have to for out $2000. I will be canceling the service. |
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| Above Posted By:
Ken
| Wed, 6 Jun 2007 19:35:44 EST |
| I have recommended First American Home Warranty to my clients and I have never heard of a complaint about the services of that company. I even have a plan for myself through them though I haven't had to use it. So, although I have no first hand knowledge of their service or lack thereof, I've never heard of any complaints either. |
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| Above Posted By:
Nic
| Wed, 6 Jun 2007 06:22:02 EST |
| I'm a Realtor who gave AHS warranties to my buyers,the cost of these came out of my commission at closing. One of my clients called AHS to make a claim for a broken cook-top on their oven. It took 2 weeks for a rep to come out and look at it. He was there for 7 minutes, told them it wasn't covered and wouldn't leave until he got his $100 payment to cover the deductible for his "service" call. I no longer give nor recommend home warranties for anybody. These companies are professional thieves! |
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| Above Posted By:
Denis
| Thu, 31 May 2007 20:28:14 EST |
| I am considering purchasing a home warranty. It sounds like Mutual is out, and AHS has numerous upset customers. The only unchallenged positive I heard was for Old Republic. Any others, or anyone who can give more feedback on OR?? |
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| Above Posted By:
ter
| Mon, 28 May 2007 14:41:56 EST |
| We have AHS. I agree that response time from service providers can lack. I have used the service 3 times in the first year. Electrical, heater and water heater. Only the heater did we use the AHS service provider. The other two, we got authorization for using an outside contractor. We pay the contractor, AHS reimburses us.
You are right though, AHS is at the mercy of the service providers in your area. It sucks for them and us, but I understand the system and use it. |
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| Above Posted By:
AlbertZeroK
| Mon, 14 May 2007 18:07:49 EST |
| We have Mutual Warranty and have been trying to get a response from them. All phone numbers are disconnected and only the automatic response comes from the internet inquiry. What a scam and an expensive one at that. They didn't let their customers know they were having financial problems. Our lawyer will be following up on this one. |
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| Above Posted By:
Carol
| Mon, 14 May 2007 09:38:33 EST |
| My home warranty provider is Old Republic, and I have been very pleased. My water heater broke, and the contractor they sent was dragging their feet, so they got on the phone to them and expedited things. I was very pleased with how they worked on my behalf. Now it's renewal time, and I got an offer in the mail from AHS, but after reading all the stories on this post, I'm not taking any chances. I'm going to stick with Old Republic. |
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| Above Posted By:
Marcella Lewis
| Tue, 1 May 2007 10:56:46 EST |
| All warranty companies are the same. I have been through all of the above mentioned ones. The real problem is that the lag time for customer service from their vendors. There are several reasons but Most companies tend to their own clients since the profit margins are much higher then with a home warranty. Home warranty companies do not pay over time charges if you want service after business hours you need to pay for it. I still have a home warranty and always will. |
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| Above Posted By:
Michael
| Tue, 17 Apr 2007 15:51:07 EST |
| Has anyone used Warrantech Home warranty? I am looking at a home with one and was hoping for feedback |
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| Above Posted By:
Ann Ominus
| Thu, 15 Mar 2007 11:30:59 EST |
| I too have been trying to contact Mutual Warranty to no avail. I get no response from website inquiries, and all phone numbers I can find for them are out of service. Does anyone have an update on their status? Doesn't look too good from here! Looks like I got scammed. |
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| Above Posted By:
Doug K
| Tue, 27 Feb 2007 14:10:53 EST |
| I work for a real estate company in TN and I know for a fact that AHS provides incentives for real estate agents. When the agent puts in the AHS order, they receive a check for $50 as a "thank you" for choosing AHS.
If you were an agent would you go for a better warranty or a $50 check? Think about it... if the agent orders 10 AHS warranties a month, they would have an extra $500 income a month!!! I think AHS should use that money to improve service with the CUSTOMERS rather than the agents! |
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| Above Posted By:
Anonymous
| Sat, 24 Feb 2007 02:59:53 EST |
| I will be cancelling my AHS service contract ASAP! We had no heat and AHS claimed this was NOT a life threatening emergency (it was 5 degrees below zero outside). They said a contractor would call first thing in the morning and no one ever did (I am still waiting for a call, 2 days later). The customer service reps were rude and took no responsibility, blaming their subcontractors. Meanwhile, I paid out of pocket for emergency service to my furnace. My advice-steer clear of AHS! |
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| Above Posted By:
sheila r
| Thu, 15 Feb 2007 12:45:13 EST |
| I have AON and havn't been very happy with their service. It's been over month since our stove stopped working and their contractors have been incompetent. When I asked about money towards a new stove instead of spending a lot to repair our rather old one they offered to give me $50.
My recommendation would be to put the cost of the monthly premium into a savings account and use that to fix your appliances. Warranties are over-rated and have too many exclusions. I won't be renewing ours. |
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| Above Posted By:
Lee
| Thu, 18 Jan 2007 16:29:30 EST |
| I have a client who bought a home warranty from Mutual Warranty and now he has a claim and can't get in touch with them. I am looking for any information anyone has about this company. If you know anything please comment here here and I will check back. Thanks. |
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| Above Posted By:
Mary
| Sat, 13 Jan 2007 11:48:33 EST |
| I can't get a number to call Mutual. All brochure and website numbers are out of order or constantly busy. Are they still in business? |
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| Above Posted By:
MH
| Tue, 9 Jan 2007 09:46:32 EST |
| I do NOT trust Realtors who use AHS as I believe they ARE getting a kick back-AHS used to be friendly-was a 9 yr customer and until recently cancelled because the contractors they use do not have a flexible schedule-they make you take off the entire day to get your dishwasher fixed. I found a local company that was willing to work around my schedule. SERVICE MASTER owns AHS and I will not use THEIR subsidiaries any more. AHS lost focus on who really IS the customer. It appears not to be me. |
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| Above Posted By:
scott carter
| Wed, 15 Nov 2006 17:42:39 EST |
| I am a Realtor who provides AHS Warranties to the buyer in every transaction. AHS has paid thousands of dollars in claims to my clients. I provide the warranty because new usage patterns on old systems tends to create problems.
I also own 5 homes and everyone is covered by and AHS poicy that I pay for. I get no price break or "kickback" on these policies. In the last few months they have replaced an air conditioning condensor and a thermostat in a gas furnace. I am way ahead. |
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| Above Posted By:
Gary
| Fri, 13 Oct 2006 18:01:57 EST |
| I had been considering signing a contract with AHS but all the negative comments here have changed my mind. I appreciate this website and those who have posted comments. Now, anybody have a warranty company they DO like? |
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| Above Posted By:
Becky V
| Wed, 27 Sep 2006 07:27:24 EST |
| Buying a home? DO NOT accept a home warranty from a company! Make the SELLER personally warranty the home. If you must buy a home with 1, DO NOT get your home "officially" inspected. That `VOIDS your warranty, especially on a furnace!! My well pump went out & 3 estimates average $1800. Warranty offers $600 max! My direct-wired garage opener died, new one installed but won't pay to give it power on an outlet! Realtors get kickbacks for selling warranties! BEWARE! |
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| Above Posted By:
John
| Wed, 30 Aug 2006 23:45:25 EST |
| I have had AHS for almost a year and I WILL not refer or use them ever again. They are horrible and I cancelled my service . Our AC went out and the sub they sent out was rude . Also, when our plumbing broke the wanted us to wait two days to have it fixed. We could not go two days without water, so I turned it over to my HO Ins. They fixed everything. What's the purpose of having a warranty if you end up repairing everything yourself. I'm currently looking for a better warranty company. |
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| Above Posted By:
R.H.
| Fri, 28 Jul 2006 10:34:53 EST |
| I have been with AHS for 2 years. When our AC quit during the hot Phoenix summer, I was told that my medical condition was not considered an emergency, so they could not (would not) expidite repairs. I will not be renewing with AHS. |
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| Above Posted By:
S. Schacht
| Thu, 6 Jul 2006 16:38:32 EST |
| AHS: I've been w/them 3 years & each time I need service ... swear I will cancel...but we have an older house and I continue.
It is an absolute fight and struggle each time I need service.
The latest Central AC incident ...in AZ temps of 105 degrees....where they delayed a service response 48 hours and their reps were rude.....I can stand no more. I am cancelling and will fund my own repairs in the future. Beware.
to provide service to my AZ home...where temps were 105 degrees |
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| Above Posted By:
William G
| Wed, 5 Jul 2006 13:40:57 EST |
| I have used AHS for 3 years and I will not be renewing with them. They do cater to the service providers. The service provider has all the control. I needed my ductwork checked out and I had to work around the service provider's schedule! The service provider had only two time blocks and they require you to choose the time block. It was 8-12 or 12-5 and you have to be home during these times. They were not flexible and for working people that's not good. AHS did nothing about it. |
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| Above Posted By:
anonymous
| Sat, 13 May 2006 17:24:54 EST |
| I will not renew my contract with AHS. Their service fee is one of the highest in the market and so is their premium. I am looking at Mutual but again the stories I hear are scary. |
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| Above Posted By:
Mehmood Cader
| Tue, 9 May 2006 22:57:51 EST |
| I have been with AHS for 12 years .... and will not be renewing. The company used to be customer oriented and responsive to the person paying the bill. They have evloved into a company that caters to the service provider, "even when the provider is substandard, unresponsive and has absolutely no customer concern." I have been without a furnace for over three weeks now. AHS has not resolved the problem, returned my calls and refused to connect me with a supervisor. A formerly loyal customer |
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| Above Posted By:
Marc S. Martens
| Thu, 20 Apr 2006 13:21:39 EST |
| I have been with AHS for 2 years. I must disagree with the statement on "no depreciation" of appliances. I have a 10 yr old dishwasher that is acting up. AHS sent out 2 different service providers, and neither could find a problem. Yet my dishes remained filthy after washing. AHS supervisor finally told me that the problem was due to "the age of the unit" and that they could not authorize replacing it under my warranty.
I will not be renewing with AHS. |
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| Above Posted By:
anon
| Tue, 11 Apr 2006 16:30:56 EST |
| When can I recieve the home warranties? Will I recieve it before next month?
Do I have to pay any fee for the home warranty? |
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| Above Posted By:
Collinlivan
| Sat, 28 Jan 2006 05:30:56 EST |
| I have had AHS home warranty for many years. For the most part they do a good job. However, the time lag between the request for service and the actual repair can be a while, especially at peak season. I had an AC problem take more than 2 weeks to get fixed in the hottest part of the GA summer! It was miserable! They were unwilling to make any extra effort to get the problem resolved quickly. That is one reason I am looking for a new provider. However, I would not be without a warranty! |
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| Above Posted By:
Karen
| Fri, 27 Jan 2006 10:53:46 EST |
| I have been with almost all major Home Warranty companies (American Home Shield, Mutual Warranty, Fidelity, Old Republic, and Aon) and service does vary. I'm with Mutual Warranty now and so far the service has been great for most calls, I've had my furnace completely replaced by them with little struggle... The most interesting program Mutual has is I have referred 5 customers, which results in 5 free months of coverage, i'm shooting for 12... |
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| Above Posted By:
Joseph R
| Thu, 19 Jan 2006 21:45:31 EST |
I've used the service for four years, and because we live in an older home with older appliances, it has been a life saver. Your mileage may vary, particularly if you have a newer home. Thankfully, and lucky for me, they can't cancel you for legitimate claims.
Hope this helps. |
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| Above Posted By:
MJ
| Tue, 10 Jan 2006 16:55:22 EST |
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