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Taylor, Bean & Whitaker Shuts Down Lending Operations

by Adam Quinones on
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Excerpt taken from Taylor Bean & Whitaker Press Release:

TAYLOR BEAN MUST CEASE ALL ORIGINATION OPERATIONS EFFECTIVE IMMEDIATETLY

"TAYLOR, BEAN & WHITAKER MORTGAGE CORP. (“TBW”) RECEIVED NOTIFICATION ON AUGUST 4, 2009 FROM THE U.S  DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT,  FREDDIE MAC AND GINNIE MAE (THE “AGENCIES”) THAT IT WAS BEING TERMINATED AND/OR SUSPENDED AS AN APPROVED SELLER AND/OR SERVICER FOR EACH OF THOSE RESPECTIVE FEDERAL AGENCIES.  TBW HAS UNSUCCESSFULLY SOUGHT TO HAVE THE TERMINATION/SUSPENSION DECISIONS OF EACH OF THOSE AGENCIES REVERSED.    AS A RESULT OF THESE ACTIONS, TBW MUST CEASE ALL ORIGINATION OPERATIONS EFFECTIVE IMMEDIATELY.  REGRETTABLY, TBW WILL NOT BE ABLE TO CLOSE OR FUND ANY MORTGAGE LOANS CURRENTLY PENDING IN ITS PIPELINE. TBW IS COOPERATING WITH EACH OF THE AGENCIES WITH RESPECT TO ITS SERVICING OPERATIONS AND EXPECTS TO CONTINUE TO SERVICE MORTGAGE LOANS AS IT RESTRUCTURES ITS BUSINESS IN THE WAKE OF THESE EVENTS.  WE UNDERSTAND THAT THIS COULD HAVE A SIGNIFICANT IMPACT ON OUR VALUED EMPLOYEES, CUSTOMERS AND COUNTERPARTIES, AND ARE VERY DISAPPOINTED THAT A LESS DRASTIC OPTION IS UNAVAILABLE."

The closure follows actions taken by HUD yesterday in response to TBW’s failure to submit a required annual report and to disclose "certain irregular transactions that raised concerns of fraud."  HUD also proposed to bar two members of senior management from dealings with the US Government for 18 months owing to HUD’s allegation the two submitted false information to the agency.

According to correspondence received by market participants, today is the last day of operations and most employees will be terminated by close of business.  The precipitous nature was also noted in the communications from senior management in which it was said that all steps were taken to try to prevent the closing of the doors.

As has been a common theme in the wave of mortgage bank closures over the past 2 years, many employees when questioned this morning, had nothing to offer besides “business as usual…”  Normal morning emails with rate sheets, guidelines, and turn-times for underwriting went out this morning, and many employees told us directly or indirectly they didn’t know anything about TBW closing their doors.

Perhaps an even more disturbing common theme for certain parts of the mortgage origination community is to see yet another king of the “private mortgage company” hill go out of business.  In 2006, Aegis Wholesale touted their status as the largest private mortgage company in the US.  More specifically, this means that non-bank/wholesale origination channels are dealt another severe blow as they are now losing the biggest player in that segment.  

A closure like TBW, combined with the potential precedent set not only by HUD’s actions, but also their aggressive verbiage, adds to the already sizeable concern that the wholesale channels will continue to get pushed out of the picture in favor of the largest retail banks.  Although that is likely a bleak outlook for some, giant banks like Wells Fargo “remain supportive of the wholesale channel”—at least for now.  

TBW is the third largest endorsement lender of FHA-insured loans and the eighth largest Ginnie Mae issuer with $24 billion, or 3%, of current outstanding Ginnie Mae fixed rate securities.

According to JP Morgan, Bank of America will take over TBW's FHA loan servicing duties.

Story written by Matt Graham and Adam Quinones


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Comments

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on
Anyone know of any correspondents doing 100% VA Cash outs beside the now defunct TBW and Citi Mortgage?
on
& also ~ anyone know of a home for MFH? I just called about 10 lenders that showed MFH pricing on their rate sheets all of them said No Mas. . . Only one that said they did is 1st Mtg Corp. and I refuse to send anything to them as they really really suck...
on
Update: Flagstar told me re: MFH "The only manufactured home product we have anymore is conventional, rate and term, Flagstar to Flagstar"....nothing else.
on
GMAC will do Manfuactured Gov. I am pretty sure that they do not go that route on the conventional side.
on
US Bank I believe will do MFHwith 640 score...or at least they will on the correspondent side.
on
TBW finally gets it come up ins? Its about time.
on
Joe, Liberty Mortgage offers a 100% VA cash out option. Good luck.
on
we are up set about the news we all will lose some deals
on
We have 11 loans waiting on funding and 25 approvals. Is any one else completely appalled by this governments lack of concern for us? I mean we will be able to replace them more than likely but what about the thousands upon thousands of people who they just put on the unemployment roster b/c of two peoples minute mistakes? This government is out of control!
on
What do we do when there is only JP, Citi and Wells left? That's something that really needs to be addressed. It seems the industry is headed in that direction. I think I'll buy a hot dog cart instead of banging my head against the wall.
on
I work for a true Ginnie Mae wholesale lender. We go as low as 500 on fico on your FHA loans. We lend in most of the Eastern Seaboards states. We have extremely competitive rates. If I can help anyone in the fall out give me a call 401-333-4520 to help you out. We have 5 day turn times and will do our best to match the rate they gave you
on
Its a sad day here in ocala, they layed off tons of my friends at TBW. Unfortunatly I don't think it was just acouple of incidence done by 2 people, I worked for a little place called the money store back in the 90's and if anyone recalls vertially the same thing happened there. They just don't shut you down like that unless there is 100's if not 1000's of incidents of misuse. Sadley we all know 98% of the people had nothing to do with that is always how it works. On a side note PHH, and BOA will still do mobile home govie loans.
on
From The Market Ticker: “… they were one of the few left that supported the independent mortgage broker …” The independent mortgage broker is about to become … gone. The housing crisis is about to take a turn for the worse, a second leg down, the mainstream media’s reporting notwithstanding. Prime mortgage foreclosures will get worse. But there are 2 additional finance-related reasons why housing will be further hammered. The first is HVCC, the Home Valuation Code of Conduct, which took effect on 5/1/2009 and has slowed the appraisal process, lowered its quality and it has generated appraisals below true market value. These are facts based upon personal experience, not supposition. The second reason is the Fed’s proposed changes to Regulation Z, announced last month. If you read through this, the Fed’s Press Release … The Federal Reserve Board on Thursday proposed significant changes to Regulation Z (Truth in Lending) intended to improve the disclosures consumers receive in connection with closed-end mortgages and home-equity lines of credit (HELOCs). These changes, offered for public comment, reflect the result of consumer testing conducted as part of the Board's comprehensive review of the rules for home-secured credit. The amendments would also provide new consumer protections for all home-secured credit. http://www.federalreserve.gov/newsevents/press/bcreg/20090723a.htm … you will find this: To prevent mortgage loan originators from "steering" consumers to more expensive loans, the Board's proposal would: • Prohibit payments to a mortgage broker or a loan officer that are based on the loan's interest rate or other terms; and • • Prohibit a mortgage broker or loan officer from "steering" consumers to transactions that are not in their interest in order to increase the mortgage broker's or loan officer's compensation. This will eliminate, kill, Yield Spread Premium (YSP, or “points back”, that are paid by the wholesale mortgage lender directly to the mortgage broker at close), and it is so directed and blatant that I can only believe that the major mortgage lenders are behind it. Mortgage brokers are an agglomeration of little guys who do not lend, they facilitate. The Fed could move seamlessly from understanding the consumer-friendly role of YSP to this. Last time this issue arose, there was a firestorm of protest. Now, however, times are desperate but this proposed change is a hammer. The death of YSP is a big deal. Why? Background is that an earlier study earlier determined that mortgage brokers save borrowers about 1/8% in rate on conventional, conforming mortgage loans. This is not equivalent to small dollars in terms of fee (usually about 0.50%). Doing the math, on a $300,000 mortgage loan, 0.50% in fee is $1,500. And before recent years, mortgage brokers had been doing 60%+ of the mortgage volume. Because, in short, they saved people money. Basics, there is a tradeoff between rate and fee. If you want a lower rate, you pay “points” (meaning percentage points of the loan amount). If you want a lower loan fee, you allow a higher rate, which comes with rebate from the lender directly to the broker (points back). We mortgage brokers can thus charge the client a lower loan fee. People often WANT lower upfront cash costs and are willing to accept a bit higher rate for that. Most of my transactions involve some YSP and this is not a secret from the client. We are required by law to disclose it, in specific dollar terms. If YSP is eliminated and a broker is involved, then the client MUST pay “points” in upfront cash. They, and we, will have no choice. There will be no low-cost or no-cost mortgage loans available through brokers. Many clients do NOT want to pay upfront cash, which is an increasing precious commodity. But the banks “bury” the YSP in their margin and their response will be “Sure we can lower your closing costs if you’re willing to accept a higher rate”. They are able to do that because their loan officers’ compensation will not be tied directly to the interest rate. This will hammer us mortgage brokers, because we are compensated on commission and that is tied directly to the interest rate, both at the retail and wholesale levels. The Fed earlier had a study done that concluded that YSP should not be tampered with, for the reasons above-specified, that is, YSP is consumer-friendly. I am curious what has happened since then to cause this turn-about, but I suspect it has everything to do with big lender lobbying dollars. And no, the Fed is not immune to political pressures. They are clearly an arm of the federal government, legal niceties notwithstanding. If they outlaw YSP, we mortgage brokers are done. Wholesale lenders, such as was TBW, will simply eliminate it. I am aware that many members of the public may cheer this outcome but they will do so because they are not well-informed. Mortgage brokers earlier earned a bad rep because the field contained too many bad actors, which was sensationalized by the mainstream media. Mr. Bernanke didn’t help by trying to pin this crisis on mortgage loan originators early on. We are now licensed, which involves a background check and a test of competence, and we must now take annual classes. We also now know that the rot extended far beyond subprime mortgage loans due to Wall Street hype, securitization and derivatives, abetted by rating agency fantasy. Mortgage brokers were and probably still are the scapegoats. What is relevant is how radically anti-competitive is the outlawing of YSP. The big mortgage lenders will get bigger, and they will do so on the backs of the mortgage borrower because he/she will surely pay more for the money. It is not some anomaly that mortgage brokers’ volume represented 60% of the market at one point, not luck and not deception. Moreover, the “in your face” manner in which this latest Fed “proposal” is being promulgated suggests to me that it is a done deal. The Fed “owns” Reg Z and can do what it wishes with it. And like HVCC, it is another nail in the coffin of the real estate market . But it is not likely the Mr. Average Borrower will ever know what happened … … unless the word gets out. I am a licensed WA mortgage loan originator (13+ years). Phaedrus Pete Nelson
on
Not to be an alarmist but ths is not a good thing for consumers or independent mortgage lenders or brokers. I hope the agencies had some real issues with TBW to take this action. If it was fraud then so be it, but it seems that if if was a money issue the treasury should have tried to help them out. It concerns me that the largest independent mortgage lender was shut down in a flash. What about the thousands of consumers that were going through a broker and were waiting to close.
on
OK, let’s try a little formatting …

“… they were one of the few left that supported the independent mortgage broker …”

The independent mortgage broker is about to become … gone.

The housing crisis is about to take a turn for the worse, a second leg down, the mainstream media’s reporting notwithstanding. Prime mortgage foreclosures will get worse. But there are 2 additional finance-related reasons why housing will be further hammered.

The first is HVCC, the Home Valuation Code of Conduct, which took effect on 5/1/2009 and has slowed the appraisal process, lowered its quality and it has generated appraisals below true market value. These are facts based upon personal experience, not supposition.

The second reason is the Fed’s proposed changes to Regulation Z, announced last month. If you read through this, the Fed’s Press Release …

The Federal Reserve Board on Thursday proposed significant changes to Regulation Z (Truth in Lending) intended to improve the disclosures consumers receive in connection with closed-end mortgages and home-equity lines of credit (HELOCs). These changes, offered for public comment, reflect the result of consumer testing conducted as part of the Board's comprehensive review of the rules for home-secured credit. The amendments would also provide new consumer protections for all home-secured credit.

http://www.federalreserve.gov/newsevents/press/bcreg/20090723a.htm

… you will find this:

To prevent mortgage loan originators from "steering" consumers to more expensive loans, the Board's proposal would:
Prohibit payments to a mortgage broker or a loan officer that are based on the loan's interest rate or other terms; and
• Prohibit a mortgage broker or loan officer from "steering" consumers to transactions that are not in their interest in order to increase the mortgage broker's or loan officer's compensation.

This will eliminate, kill, Yield Spread Premium (YSP, or “points back”, that are paid by the wholesale mortgage lender directly to the mortgage broker at close), and it is so directed and blatant that I can only believe that the major mortgage lenders are behind it. Mortgage brokers are an agglomeration of little guys who do not lend, they facilitate.

The Fed could move seamlessly from understanding the consumer-friendly role of YSP to this. Last time this issue arose, there was a firestorm of protest. Now, however, times are desperate but this proposed change is a hammer.

The death of YSP is a big deal. Why? Background is that an earlier study earlier determined that mortgage brokers save borrowers about 1/8% in rate on conventional, conforming mortgage loans. This is not equivalent to small dollars in terms of fee (usually about 0.50%). Doing the math, on a $300,000 mortgage loan, 0.50% in fee is $1,500.

And before recent years, mortgage brokers had been doing 60%+ of the mortgage volume. Because, in short, they saved people money.

Basics, there is a tradeoff between rate and fee. If you want a lower rate, you pay “points” (meaning percentage points of the loan amount). If you want a lower loan fee, you allow a higher rate, which comes with rebate from the lender directly to the broker (points back). We mortgage brokers can thus charge the client a lower loan fee. People often WANT lower upfront cash costs and are willing to accept a bit higher rate for that. Most of my transactions involve some YSP and this is not a secret from the client. We are required by law to disclose it, in specific dollar terms.

If YSP is eliminated and a broker is involved, then the client MUST pay “points” in upfront cash. They, and we, will have no choice. There will be no low-cost or no-cost mortgage loans available through brokers. Many clients do NOT want to pay upfront cash, which is an increasing precious commodity. But the banks “bury” the YSP in their margin and their response will be “Sure we can lower your closing costs if you’re willing to accept a higher rate”. They are able to do that because their loan officers’ compensation will not be tied directly to the interest rate. This will hammer us mortgage brokers, because we are compensated on commission and that is tied directly to the interest rate, both at the retail and wholesale levels.

The Fed earlier had a study done that concluded that YSP should not be tampered with, for the reasons above-specified, that is, YSP is consumer-friendly. I am curious what has happened since then to cause this turn-about, but I suspect it has everything to do with big lender lobbying dollars. And no, the Fed is not immune to political pressures. They are clearly an arm of the federal government, legal niceties notwithstanding.

If they outlaw YSP, we mortgage brokers are done. Wholesale lenders, such as was TBW, will simply eliminate it. I am aware that many members of the public may cheer this outcome but they will do so because they are not well-informed. Mortgage brokers earlier earned a bad rep because the field contained too many bad actors, which was sensationalized by the mainstream media. Mr. Bernanke didn’t help by trying to pin this crisis on mortgage loan originators early on. We are now licensed, which involves a background check and a test of competence, and we must now take annual classes. We also now know that the rot extended far beyond subprime mortgage loans due to Wall Street hype, securitization and derivatives, abetted by rating agency fantasy. Mortgage brokers were and probably still are the scapegoats.

Moreover, the “in your face” manner in which this latest Fed “proposal” is being promulgated suggests to me that it is a done deal. The Fed “owns” Reg Z and can do what it wishes with it. And like HVCC, it is another nail in the coffin of the real estate market . But it is not likely the Mr. Average Borrower will ever know what happened …

… unless the word gets out.

I am a licensed WA mortgage loan originator (13+ years).

Pete Nelson

Phaedrus

on
Another blow for wholesale...TB&W was our top lenders and we are now having to look at our correspondent options to remain competitive. Change is usually a good thing but not this much change this fast!!
on
Kevin Delroy - It's great to hear that you can do FHA loans with a 500 FICO. I was a mortgage banker for 5 1//2 years and then a mortgage broker for almost 8 years before I got out of the business. I currently work for WebVisible. WebVisible is a products and services company that provides interactive media for small businesses and the organizations that support them. I market to Mortgage Loan Officer/Brokers. I have several clients that were concerned with TBW closing down. These Brokers are looking for a reliable company that will take an FHA with a score less than 620 or 650. I will pass your name and number to them. Thanks!
on
We do settlements in MD, PA, DE, VA and DC. We will close any loan that you had with TBW for $395.00 plus title insurance. Hopefully this will help out on any new pricing that you may ahve to deal with. Good luck. Give us a call if we can help Cross Country Settlements 410-712-0902 x 130.
on
Anyone know of a Lender that offers the VA Streamline Product / IRRRL that requires no appraisal and have competitive rates? Thank you.
on
Looking for a lender that does conventional to VA with a 95% LTV, Full Doc with Appraisal. Please Help!! Thanks.
on
I can't say I am the least bit surprised. TBW say's it plainly under their logo: "Perfecting the Art of Home Mortgage." Oops! What a bunch of greedy dumbasses. They just could be satisfied with making an honest buck. When I read "fraud" and HUD in the same paragraph, you know it can't be good.
on
Our mortgage is through TBW and now I have no idea where to pay my payment. Does someone know what we are suppose to do?
on
Anyone know of a lender in the Kansas City Mo. Area
on
You still make your mortgage payments to whomever you had been previously. TBW is still servicing loans, so unless you hear otherwise, continue to make your monthly payment to them.
on
Edwin Conventional to VA is limited to 90% I believe. Also, if you go conventional to VA and are not disabled you will be paying a hefty 3.3% funding fee. You may be better served looking at a FHA loan..... Rhonda I believe Bank of America is taking over the servicing of TBW loans....it should be a smooth transition...you can always call your lender and I am sure they can advise you on what you need to do......
on
I called TBW but the office was closed. I pushed 0 and an automated recording came on and asked me to hold for next available rep. I was on hold for 30 minutes. I did a lot of research online and found that Bank of America is taking over the loan. If anyone has TBW please call Bank of America 1/817-234-9400. To mail your current payment send to Bank of America, Home Loan Servicing P.O. Box 10334 Van Nuys, Ca. 91410. Include your Property Address and TBW Loan number. You may want to call Bank of America first so they can answer any questions you have. I am not happy about my loan through Bank of America as they are rip offs and there fees are over inflated. I quit this bank due to errors they kept making and now I have to have them as a mortgage lender!
on
They are no longer servicing their loans, Bank of America is in transition of taking over the loans.
on
Rhonda, you should also receive a welcome packet from BOA. The point I was trying to make before, was that you always send your mortgage payment to the last servicer you've had, unless you hear otherwise. But now that you know BOA is servicing your mortgage, are you honestly upset at having them service their mortgage? TBW had horrible customer service. Would you rather your loan still be with those guys? You can always refinance!
on
I WAS CONTACTED BY TBW TO REFI OUR EXISTING MTG WITH THEM @ 4.8% W/ NO CLOSING COSTS. IT HAD SOMETHING TO DO W/ THE STIMULUS PLAN FOR HOMEOWNERS WHO WERE PAYING THEIR MTG. WE WERE SUPPOSED TO SETTLE ON AUG 5TH AND IT WAS CANCELLED AT THE LAST MINUTE. DOES ANYONE KNOW IF BOA WILL HONOR THESE LOANS IN THE PIPELINE? MY CURRENT RATE IS 5.5%
on
I don't think BOA will honor any rates.....
on
My husband and I were doing a refinance under the Making Home Affording guidelines through TB& W. It took months to get everything set ( apparently we slipped through the cracks) we were finally set to close in the next couple weeks and I call there to check the status and the phone has been disconnected! Of course I think I misdialed and try again...nothing. Log onto the website and the message tells me it's been ceased! Unbelieveable!!! My question is.... IF Bank of America takes it over...will we be able to refy under the program with them? Basically just start the program all over or can they pick up where they left off? ( wishful thinking;) We are unable to refinance under normal loan guidelines because of our income going down. This was our saving grace out of our adjustable mortgage...any advice!?
on
Is anyone having any luck getting apprasials released from TBW? My company is having a tough time getting these released so we can send to other investors? Thanks!
on
Here is the new payment and contact information for everyone that had a Taylor Bean & Whitaker home loan. http://www.hud.gov/news/consumer-guidance.pdf. All loans will be taken over by Bank of America. Their phone number is 800-669-6607. They are aware of the situation and very helpful. I was just told to send my payment to: Bank of America Home Loan Servicing Center PO Box 10334 Van Nuyns, CA 91410 Hope this will ease the minds of many homeowners out there. I know I was starting to worry when I could not reach anyone to make my TB&W payment.
on
TB&W had a program where they leased homes to people who they forclosed on. What is going to happen to these people????What is going to happen to people who were in the process of being evicted?
on
Will anything change with my loan? will my payment be the same? I can barley afford my payment now.
on
It is incorrect information that Bank of America is taking over all of TBW's existing loans. They are taking over the FHA loans. We who have conventional loans through TBW have been in the dark regarding what will happen to our mortgage. Yesterday, 8/14, we received an email from TBW in response to my inquiry from the beginning of the week, stating that a company called Cenlon, out of NJ is taking our mortgage. I am not familiar with Cenlon, other than scant internet research that indicates they may be as bad or worse than TBW, and I'm not thrilled. Our mortgage is current and payments have always been on time. Nevertheless, I will wait to hear from them, or someone, by mail about the fate of our loan. In our case, we had our payment set up through auto draft and though TBW showed, online and by phone, the payment was made, the money never debited our account. We fortunately have proof showing this. Given that the payment is in limbo, I have serious reservations about sending a check to TBW's offices and do not intend to do so. My, and many other customers' other concern has to do with escrow accounts. I know my homeowners, due on 8/23, has not been paid and I'm concerned about the possibility of losing escrowed funds or having them tied up indefinitely. BTW, if anyone has information about Cenlon, I would greatly appreciate hearing it.
on
a correction - the mortgage company is Cenlar, not Cenlon...
on
Ok I just tried to make a mortgage payment to TBW. The site is closed down. I was reading Susan's comments. Has anyone that has an FHA loan at TBW actually made a payment to Bank of America?
on
I just spoke with someone at Cenlar. They gave me an address for sending a payment of P.O. Box 11733, Newark NJ, 07101-4733 Their number is 877-680-5583. They said to mail with TBW loan number. They said no adverse actions will be taken for any august payments. Should we mail payments or wait for correspondence?
on
My husband contacted Bank of America last week as we noticed our mortgage payment to TBW has not withdrawn from our bank account. We were told to mail our mortgage payment to Bank of America. I photocopied old TBW bill showing our account number and property address with our payment and sent it off last week. Called Bank of America today. Rep said we should be receiving packet from them in next 2-3 weeks and that as far as she knows, all TBW loans are going to be handled at Bank of America for now. I don't know this Cenlar company. I think waiting for a "packet" is the smart thing to do for now before sending a payment as now I am worried that our payment is "somewhere out there" and may or may not be applied to our loan.
on
I also called BOA and they said to wait for the packet and not to mail the payment until you get the packet. I asked about late fees and she said no one will be given late fees.
on
I closed on my loan on 7/22/09 with TBW. I spoke with BOA today. The told me to wait until I received a welcome package from them to send in my payment. 2-3 weeks for that. She said that they won't be charging any late fee for at least 60 days. They are still uploading all of the FHA loans received from TBW, but should have that completed in the next 2 weeks.
on
I found the phone number you need to contact Bank of America. I talked to a lady named Stephine today 8/18/09 and she told me my loan will not change at all. It will all stay the same just as it was. You should be receiving a letter by the weekend from them. Here is the number you need to contact for more information. There will be NO late fees, NO interest or payment changes. You will just be making your payment to them as usual. I hope this helps it eased my mind. Bank of America 1-800-669-6607
on
we have tbw as a lender. but we do not have fha loan. we have usda loan. i am not sending any payment to tbw office in ocala fl. but i was told we would get information in mail in next few weeks. so we shall see what happens
on
My TBW account was transferred to a company called Round Point Mortgage.... I almost threw their letter in the garbage. Thought it was junk mail...
on
I have been told that my account is being transferred to BofA for the past 10 days. Then, this week I learn that that is incorrect and I'm being transferred to Cenlar -- no clue who they are. My biggest problem is that I have an insurance claim to due repairs to our house after a leak and TBW is required to sign along with us. However, due to the brilliant management of this company and their closing they are not allowed to sign and since I'm not in the computer of either BofA or Cenlar as of yet, I cannot get the check reissued to a new mortgage holder! Meanwhile, my daughter has a cement floor since TBW won't even give me a letter stating that they can't sign the letter. If I had that, my insurance company would consider re-issuing the check to just us so we can get her floor put in. Furthermore, I have a Freddie Mac (found that in the fine print on our mortgage papers) and see on TBW website that I'll be with Cenlar -- they said for me to sign the check and send it to them. They'll cash it and send me MY money as I send them receipts!! Who the hell do they think they are that they will monitor MY funds!! My insurance company said they have no right to do that as it IS MY money and the insurance company determines who much the repairs cost not the mortgage company. I have nearly perfect credit and now it is in jeopardy because of TBW! I have paid with my credit card to detect the leak, fix the leak, and do the dryout knowing that the check was just days away and I could pay off my credit card in plenty of time. Thanks to TBW I can't pay it off!! I need any suggestions from anyone out there as to how I can get this insurance checked cashed so my little girl doesn't have to live with a cement floor!
on
Does anyone know where we can get our historical electronic statements from TBW? There Statements site is no longer authenicating users. https://www.taylorbean.com/eStatements/Login.aspx?ReturnUrl=%2feStatements%2fdefault.aspx
on
I contacted Bank of America today. I was told our loan from TBW had been transferred and awaiting a new loan number. Rep said I will be receiving packet this weekend and will have documents. We shall see. She said I could mail check for Sep payment now or wait. I think I'll wait..
on
Fraud!!!! I recently refinanced away from TBW. They sent me a check for my Escrow balance, over 6 grand and the check was declined!!! TBW was obviously using their clients accounts to fund their failing mortgage portfolio. TBW stole 6 grand from me and I have no clue how I can get it back. Any guidance is appreciated.....
on
I got a letter from Round Point dated the 12th. And paid my mortgage. Got a another letter from Cenlar on the 18th saying they now have my mortgage. What a big screwup...
on
Wow, what a big screwup... Called Roundpoint they said many people have called with the same complaint and doesn't know why Cenlar is sending letters to their customers. The agent said that I was in their system. Called Cenlar, and got an automated message, "due to unforseen circumstances, your call can not be taken"
on
i called Cenlar today got through and found that cause of the amount of calls they are getting from TBW people their lines are freaking out but say to try back to get through. The Round Point company and Cenlar for some reason have some people in both systems they are working on getting that fixed from what they told my friend when asked about that they were told someone would be getting back in contact with them. Good luck to all hang in there these guys are trying to help out as best they can with what they have gotten from TBW
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My mortgage loan was serviced by Taylor Bean & Whittaker. In late July, in an effort to pay down my mortgage, I sent TB&W a regular check, which they rejected, for its amount exceeding their maximum. At the time, a TB&W customer service supervisor assured me that there was still plenty of time for me to send them a cashier’s check, which they would receive and credit to my account by August 15th. According to her, this would result in an identical amortization schedule adjustment. Unaware of the raid or the pending change in my mortgage processor, I mailed a replacement cashier's check to TB&W on August 8th. Yesterday, I received a welcome letter dated August 18th from my new mortgage processor, Cenlar in Minnesota, informing me that my Freddie Mac mortgage loan, previously serviced by Taylor Bean and Whittaker, was transferred to Cenlar for servicing, effective August 12, 2009. The letter included new instructions for making loan payments, said that TB&W stopped accepting payments on August 11, 2009 and showed a due date for the next payment as August 1, 2009! I created an account on Cenlar's website and sure enough, that cashier's check has still not been applied to my mortgage. Needless to say, the old TB&W phone number has been greeting callers with a busy signal (or dropping calls while on hold) for weeks now. So, I called Cenlar to find out what happened. Instead of the answer, I heard, "Due to unforeseen circumstances we are not able to service your call.” I placed a call to Freddie Mac - they have a special set up to deal with former TB&W customers – 800-373-3343 (press 3 in response to each of the automated messages - three times in all). The lady I spoke to verified that my loan was a Freddie Mac and said that Cenlar will be able to answer my questions as soon as they start picking up their phones… soon. (Very useful - NOT!) She had no further information and was unable to tell me when "soon" may happen. I placed more calls: to Senator Michael Bennet, to the Department of the Treasury, to the FBI and even the White House. The furthest I got, of course, was talking to volunteers and receptionists... Wrote more about this big mortgage mess on http://stockvalues.org
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Go to the bank that issued the cashier's check with your receipt. You can find out if it has been processed [cashed]. If it has, then get a copy of the processed check. If it has not, then request a replacement for the 'lost' check. There may be a small fee for the replacement. There may be a waiting period for re-issuance. In the former case, you should get credit for the payment. In the latter, I believe you should be covered under the servicing bylaws. I would also write a 100 word explanation to each of the credit bureaus concerning this account.
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This is for Tom. I was able to pull some of my mortgage docs using TBWs old site (remember they upgraded a few months back?) here is the link: https://tbw.estatusii.loanware.com/index.cfm?url_id=157202 I am not sure you can get your statements but you can get your 1099's, your escrow information and your payment history. hope this helps. I am on pins and needles seeing if they actually pay my sept tax payment. I have been told they cannot guarentee it. If they do not and any of the money in my escrow account is unaccounted for I will file a class action and if so I will start a blog to keep other TBW customers in the loop. this is such a mess
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Thanks Lucy. I was able to capture all the info you stated but the statements is what I am unable to get. I have emailed them but I doubt they will get back to me.
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Christy--Checks are issued that way so the lender/servicer can be sure the funds are spent on the repairs. I had authority to endorse smaller checks [under $5,000], but the larger ones had to go through our corporate office. This is complicated by TBW's situation, but other than that, it is pretty normal for the lender to make sure funds are spent accordingly. Some states exempt funds issued for living expenses from being held from the insured.
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My husband and I are interested in purchasing a home that TBW has in foreclosure. Now - no one seems to know who owns it or who will handle it. The sign in the window of the home still says that TBW evicted these folks, but now - nothing. TBW isn't answering their phone. Bank of America knows nothing about it - and of course if you don't have an account number for a loan originated with TBW, Bank of America isn't taking calls either...they won't even direct you to a representative so you can ask questions, if you're not already a TBW mortgage holder. How can we find out who in the world is in charge of this home, so we can find out if its ever going to be for sale?
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are you kidding sunny? people with actual mortgages with taylor bean are wondering if they will have damaged credit and unpaid tax and insurance bills because of this and youre wondering where you can find information on buying a foreclosed home? unbelievable
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To David Chiu, Kate Smith and others who received letters from both Round Point and CENLAR--- I am in the same boat and has spent numerous hours on the phone. What I found out is very sad. Round Point, FDIC and FHA are on one side (A). Freddie Mac and CENLAR are on the other (B). My recently closed loan was supposely sold by TBW to Freddie Mac in July, 2009. The letter I got from Freddie Mac said the transfer of ownership of my mortgage loan "has not been publicly recorded" as of July 27, 2009 (my interpretation--the sales of my loan was not completed yet). With the shut down of TBW and the bankruptcy of Colonial Bank, FDIC steps in. At this point, all the A side (FDIC) wants is to have Freddie Mac show a legal proof that Freddie Mac really owns my loan. This sounds very reasonable to me. But what I got from Freddie Mac was we are Freddie Mac, we do not need to prove anything to any one. The big fish at Freddie Mac who is "aware" of the Round Point/CENLAR issue is Bruce Clark. The customer service lady who is reasonable sympathetic is Bridget (no need to talk to anyone else like Mylar or whoever, they just push you away). After a long, heated conversation with various people at Freddie Mac, I was still not allow to speak to Bruce Clark. Bridge did promise to send a letter to me saying that Freddie Mac owns my loan and CENLAR is the servicer. I am waiting for the letter. Meanwhile I wonder if the letter I was promised can be consider a "legal" proof and whether I will ever receive such a letter. Round Point customer service supervisor told me that once FDIC has a proof that Freddie Mac owns my loan, then Round Point will drop off the scene. We tax payers spent BILLIONs bailing Freddie Mac out. It is an outrage that Freddie Mac won't even show the decency to help us out when it is Freddie Mac who created this mess. A bunch of money wasted. Personally I'd rather deal with Round Point. CENLAR is a joke, no one answers the phone there. I'd like to know what you think about this. Any suggestions as to where to go from here will be greatly appreciated. My August ACH payment has not cleared the bank. September is around the corner. I don't want my financial life ruined because of this nonsense.
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I was a Q.C. Underwriter for TBW up until about a year ago. I just red flagged too many loans they had to sweep under the carpet. All I can say is what took so long? I thought the *** would have hit the fan in Ocala shortly after Mozilo's grill was all over the news. TBW is every bit as guilty as Countrywide. Fannie cut TBW off years ago. TBW was just a Freddie/FHA and (subprime until it dried up)player. TBW was I believe the largest privately owned mortgage company with a sizable servicing portfolio. I also understand the Owner of TBW and Barney Frank are or were close. If any government agency or PMI company could use my expertise regarding TBW, please email me. mgs270@verizon.net
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The FDIC is just finding out where Farkas(TBW owner) is hiding so many of these bad loans, at the Banks he aquired. The skeletons in that closet, holly crap. What more do you need to throw Barney off the finance commitee if not the senate all together?
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Just found out that Cenlar doesn't have access to historical statements from TBW and TBW is unwilling to grant access to them as well.