Report Mortgage Fraud, Mortgage Scams and Predatory Lending
When homeowners or borrowers suspect they may be a victim of a Con-Artist’s
work, they have many legal resources available to help them. Potential victims
need to report mortgage fraud, mortgage scams, or predatory lending practices
as soon as there is an indication these might exist. Waiting to make sure can
be costly. Both on the national level and on the state level, government and
private organizations are available to answer questions and provide help.
A quick ‘rule-of-thumb’ on who to contact:
If you suspect you are a victim of mortgage fraud, contact the local FBI office;
if you suspect or need to report predatory lending
practices or other abusive-types of lending, contact your state Attorney
General’s office; if you suspect or need to report mortgage scams by a
real estate broker or appraiser, contact the state’s real estate licensing
board or appraisal licensing board. The Better Business Bureau is also an excellent
resource if you think you are a victim of fraud. These and many other sources
of help are listed below.
National Resources for Reporting Mortgage Fraud and Scams
The Federal Bureau of Investigation (FBI)
http://www.fbi.gov/
(202) 324-3000 – National FBI Financial Institution Fraud Unit
The FBI, a branch of the United States Department of Justice, is authorized
to investigate and enforce criminal laws of the U.S. The FBI investigates criminal
acts involving potential violations of the United States Federal Criminal Code.
State authorities investigate criminal acts which are violations of their state’s
criminal laws.
In conjunction with the ‘White Collar Crime’ department, the FBI
investigates mortgage fraud, which often involves many professionals working
in collusion: bank loan officers, realtors, appraisers, accountants, and mortgage
brokers. All of these profit through various commissions, fictitious sales and
fees – often on loans that aren’t genuine.
To report mortgage fraud with the FBI, contact the Field Division listed under
each state.
The Federal Trade Commission (FTC)
http://www.ftc.gov/ and www.consumer.gov/idtheft
and
To
file complaint
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington DC 20580
Toll Free Phone: (877) 438-4338 – Identity Theft Clearinghouse
Consumer Response Center: (877) 382-4357
While the Federal Trade Commission does not actually resolve an individual
consumer’s problem, it does investigate mortgage fraud with the aim of
leading to law enforcement action. The FTC is especially active regarding homeowner
and mortgage ‘identity theft.’
In addition to reporting mortgage fraud and scams to other appropriate agencies,
filing with the FTC helps put the Con-Artists out of business.
National Banks
To report fraud or register a complaint about a national bank, contact
Office of the Comptroller of the Currency (OCC)
Comptroller of the Currency
Midwestern District Office
http://www.occ.treas.gov/customer.htm
2345 Grand Avenue, Suite 700
Kansas City, MO, 64108-2683
Phone: (800) 613-6743
The OCC charters, regulates and supervises over 2,500 national banks.
Federal Savings and Loan Associations
To report fraud or register a complaint about a federal savings and loan association,
contact
Office of Thrift Supervision (OTS)
Consumer Affairs
http://www.ots.treas.gov/resultsort.cfm?catNumber=88&dl=17&edit=1
E-mail: consumer.complaint@ots.treas.gov
1700 G Street NW
Washington, D.C. 20552
Phone: (202) 906-6000
Phone: (800) 842-6929 – for consumer complaints
The Office of Thrift Supervision (OTS), a bureau of the U.S. Department of
the Treasury, regulates all federally chartered and some state-chartered thrift
institutions. This includes savings and loan associations and savings banks.
The OTS has regional offices in all states, divided into four regions. To report
mortgage fraud or mortgage scams that pertain to a savings & loan association
or savings bank, see the contact information listed under each state.
Federal and State Chartered Credit Unions
National Credit Union Association (NCUA)
http://www.ncua.gov/ConsumerInformation/Consumer%20Complaints/complaintmain.htm
4807 Spicewood Springs Road, Suite 5200
Austin, TX 78759-8490
Phone: (512) 349-4500
The NCUA can handle complaints concerning a federally chartered credit union
and all credit unions chartered in Delaware, South Dakota, Wyoming or Washington,
DC. Complaints are handled by one of the five Regional Offices located in Albany,
NY: Tempe, AZ” Alexandria, VA: Austin, TX; and Atlanta, GA. To report
mortgage fraud or mortgage scams that pertain to a federal credit union, see
the contact information listed under each state.
State Chartered Credit Unions
http://www.ncua.gov/ConsumerInformation/Consumer%20Complaints/statechartered.htm
Each state supervises the Credit Unions that it charters, except for Delaware,
South Dakota, Wyoming or Washington, DC. To report mortgage fraud or mortgage
scams that pertain to a state credit union, see the contact information listed
under each state.
The National Association of Attorneys General
http://www.naag.org/issues/issue-consumer.php
750 First Street, NE, Suite 1100
Washington, DC 20002
Phone: (202) 326-6000
Fax: (202) 408-7014
The role of the Attorney General in each state is to protect and serve the
citizens. The office of the Attorney General provides legal representation for
the State and its various agencies, in behalf of the public interest. However,
the Attorney General’s Office may not perform legal advice for consumers
or represent them. These offices do want you to report mortgage fraud, predatory
lending practices, and mortgage scams to them. Almost all Attorney General Offices
provide consumer complaint forms on their web sites to make reporting mortgage
scams and fraud easier. These offices are seriously dedicated to assisting the
citizens of the state. The National Attorneys General Office consolidates the
individual state’s actions against predatory mortgage lending practices.
The Office for Victims of Crime (OVC)
http://www.ojp.gov/ovc/publications/welcome.html
The Office for Victims of Crime (OVC) publishes literature on various victim
situations, such as identity theft. An “Attorney General Guidelines for
Victim and Witness Assistance” can be obtained online, along with information
on federal grant programs to obtain financial assistance if you are a crime
victim. (http://www.ojp.gov/ovc/publications/welcome.html#m)
The Better Business Bureau (BBB)
The Council of Better Business Bureaus
http://complaint.bbb.org/
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838
The Better Business Bureau (BBB), a system of over 120 independent, local Better
Business Bureaus, aims at resolving complaints and keeping the public informed.
For best results it is best to contact your local Better Business Bureau, rather
than the National Office. However, the National Office is still available to
help you. Local contacts can be found listed under the state.
Federal Reserve Board of Governors of the Federal Reserve System
http://www.federalreserve.gov/pubs/complaints
20th Street and Constitution Avenue NW
Washington, DC 20551
National Consumers League (NCL)
http://www.nclnet.org/
info@nclnet.org
1701 K Street, NW, Suite 1200
Washington DC 20006.
Phone: (202) 835-3323
Fax: (202) 835-0747
National Fraud Information Center
http://www.fraud.org/
The National Fraud Information Center is a project of the National Consumers
League. It focuses mainly on fraud against the <em>elderly</em>,
and internet and telemarketing fraud – all sources of mortgage fraud and
mortgage scams.
Center for Responsible Lending
www.responsiblelending.org
302 West Main Street
Durham, NC 27701
Phone: (919) 313-8500
Fax: (919) 313-8595
910 – 17th Street NW, Suite 500
Washington, DC 20006
Phone: (202) 349-1850
Fax: (202) 289-9009
Predatory Lending & Victim Referral Services:
anna.moore@responsiblelending.org
Phone: (919) 313-8523
Mortgage Bankers Association
Phone: (800) 348-3931 to report abuse
1919 Pennsylvania Avenue, NW
Washington, DC 20006-3438
Phone: (202) 557-2700
National Association of Mortgage Brokers
http://www.namb.org/
8201 Greensboro Drive, Ste. 300
McLean, VA 22102
Phone: (703) 610-9009
Fax: (703) 610-9005
Contact them to report suspicious activity of a Mortgage Broker
National Association of Realtors
http://www.realtor.org/
430 North Michigan Avenue,
Chicago, IL. 60611-4087
and
500 New Jersey Avenue, NW,
Washington, DC 20001-2020
Phone: (800) 874-6500
Contact them to report suspicious activity of a Realtor.
U.S. Dept. of Housing and Urban Development (HUD)
http://www.hud.gov/consumer/index.cfm
http://www.hud.gov/complaints/landsales.cfm
Office of Consumer and Regulatory Affairs
Director, Interstate land Sales/RESPA Division
451 7th Street S.W.
Washington, DC 20410
Phone: (202) 708-4560
National Hotline: (800) 347-3735
The National Fair Housing Alliance (NFHA)
http://nationalfairhousing.org/
E-mail: nfha@nationalfairhousing.org
1212 New York Avenue, NW Ste 525
Washington, DC 2005
Phone: (202) 898-1661
Fax: (202) 371-9744
The NFHA, a consortium consisting of over 120 private, non-profit fair housing
organizations, and state/local civil rights groups, helps provide equal access
to mortgage loans. The NFHA welcomes phone calls on “how to avoid predatory
lenders.”
Their #1 rule is to keep in mind that “Two against one can be quite intimidating
when someone is being pressured into signing a loan. Make sure you always have
someone else with you who is knowledgeable about financing.”
Arbitration Resources
When using an arbitration service, one can also have an attorney represent
them.
The major arbitration administrators that consumers utilize are:
National Arbitration Forum
http://www.arb-forum.com/
info@arb-forum.com
In North America: (800) 474-2371
Phone: (952) 516-6400
Fax: (952) 345-1160
Toll-free fax: (866) 743-4517
American Arbitration Association (ADR)
http://www.adr.org/
E-mail: websitemail@adr.org
The ADR also has regional offices in many states.
Corporate Headquarters
335 Madison Avenue, Floor 10
New York, New York 10017-4605
Phone: (212) 716-5800
Fax: (212) 716-5905
Customer Service: (800) 778-7879
Jams Endispute
http://www.jamsadr.com/
This company has offices and mediators throughout the United States.
Major Credit Bureaus
Equifax
www.equifax.com
For Fraud Alerts:
P.O. Box 740241
Atlanta, GA 30374-0241
Phone: (800) 525-6285
Experian
www.experian.com
For Fraud Alerts:
P.O. Box 9530
Allen TX 75013
Phone: (888) 397-3742
Trans Union
www.transunion.com
For Fraud Alerts:
Phone: 800-680-7289
Fraud Victim Assistance Division,
P.O. Box 6790,
Fullerton, CA 92634
TDD: (877) 553-7803
Other Organizations
ACORN – Association of Community Organizations for Reform
Now
http://www.acorn.org
After reporting mortgage fraud, scams and predatory lending practices to the
appropriate agencies, you can also notify ACORN about your situation. Your state
ACORN contact can be located at: http://www.acorn.org/index.php?id=2593
Consumer Federation of America (CFA)
http://www.consumerfed.org/pdfs/complaint.pdf
Note About This Information
This portion of our website has been created for information purposes
only. It is our belief that all information presented here is accurate
as of date of publication, however this information may change at
any time. The information presented here should be considered a
starting point and we encourage everyone to fully research any information
you are seeking.
If you do find an error or have updated information, please contact
us and we will update our information accordingly.