My Goal is to have a good relationship with my customer. If I was out with my kids and I saw a customer after closing I want them to be excited to see me. Not oh look there’s that jerk that made my life a nightmare. When you refer people to me and they say – I am already working with someone or I have someone in mind. I want you to say that you need to talk to Chris because he will tell you not always what you want to hear, but what you need to know