something is not right. Even if the lender charged 5 points...that's only $7500 bucks, and the normal title insurance, escrow prepaids wouldn't be more than a few thousand. Call the existing servicer, demand a copy of your settlement statement, pull the deed, see who the "Trustee" is on your Deed of Trust, it is a title company....find the manager of the local office...get a copy of your HUD-1 settlement statement from them. What state are you in? Call the local state agency that governs mortgage companies in your state. Now it was a bank - nobody regulates them, they regulate themselves....p.s. Countrywide is a bank. If it was one of my relatives, I'd file complaints with every state agency I could find. Feel free to email one of us for more direct help...we like the challenges!