Home Warranties Now Available To All

re: Home Warranties Now Available To All

ST — Fri, 06 Mar 2009 23:06:07 GMT

We also own a company that provides service for multiple warranty companies. The call average issue is correct although there are some really good warranty companies still providing great service that wants to take care of their customers and backs up the service techs as well to repair or replace when needed. It seems the current economy is far reaching more so than in the past. What is sad is that service providers for some of the warranty companies that have been with them for years are the ones that get their call volume cut because new vendors get signed up and lowball the vendors that have been with the waranty company for years. That's ok though, when those guys go out of business, we'll still be here. Quality service, timely arrivals and fair prices will keep us here. I re-iterate - read closely what your policy covers with a fine tooth comb before purchasing and remember if you do some checking there are some great companies out there so don't give up. Best of luck.

RE:Home Warranties Now Available To All

TC — Fri, 01 Aug 2008 11:00:00 GMT

We own a company that provides service for AHS.I see alot of comments that are blaming the service techs. In all honesty for what AHS pays contractors(which is next to nothing),thats why you get the service that is provided.Its all a numbers game with AHS. If contractors go over a certain cost per job , they cut the contractors call volume.Our company only takes a few call from them here and there. At one time we were doing over a 1000 per year but they got mad because our techs were doing what they were trained to do and replacing equipment and AHS got mad and drastically cut our call volume. A word of advice for any of you who have AHS, maintain your equipment, because these techs that they send out are basically told to get claims denied for lack of maitenance or we will cut your call volume.

RE:Home Warranties Now Available To All

R. — Wed, 28 May 2008 11:00:00 GMT

Lynn, consult a lawyer!! I know someone who was told something similar, his lawyer told him that it should be covered. The guy went out and spent thousands of dollars on a brand new air conditioning system and the warranty company ended up paying... with a little prompting from the lawyer!!

RE:Home Warranties Now Available To All

Mike — Wed, 14 May 2008 11:00:00 GMT

Warranties are ripoffs. Everyone in Sales knows that. They're designed to create extra income for the company and a little extra income for the salesperson. Doesn't matter if it's for your TV or your home. If you're truly worried about future issues, start a general emergency fund and save. Don't be a sucker.

RE:Home Warranties Now Available To All

Lynn — Mon, 12 May 2008 11:00:00 GMT

We bought our home Jan 08 and our realtor recommended AHS as the best warranty coverage. Yesterday I tried turning on the central air for the first time and it didn't work. I called AHS to schedule a service call and was told it wouldn't be covered because the last homeowner was supposed to repair it in 06 and must not have done so if it is broken now. I explained that my policy covers the unit, unknown pre-existing conditions, insufficiently maintained equipment, and improperly repaired items. I was told that it was the same unit from 06 that was not repaired so it didn't matter what my contract said. Then I asked for a record of anything else that wouldn't be covered due to the previous homeowner and was told it was confidential information. When I started quoting my contract, I was interrupted and told maybe if I schedule a service call anyway and PRETEND it is covered it would allow me to feel better about the situation and get a good night sleep. I'm at my wits end. If anyone has any suggestions on how to handle this situation it would be appreciated.

RE:Home Warranties Now Available To All

Ramie — Thu, 29 Nov 2007 13:00:00 GMT

I think that a home warranty is a great peace of mind. I do believe that the most important thing in having a warranty is to read your contract. You would no go and choose your life insurance or health insurance blindly why would you not read the policy for your home. I believe a lot of issues with home warrantys would be solved if people took the responsibilty to read ther contract. I also feel that because you have a warranty does not meen that you have expidited service!

RE:Home Warranties Now Available To All

John — Thu, 12 Jul 2007 11:00:00 GMT

I tried to get my a/c fixed with First American, and the tech they sent came out, looked at the unit and declared that it was undersized, so it is not covered. The guy never even took the covers off of the equipment, never took split temperatures, did not check refrigerant pressure,, no motor amp draws, did not look at the coils. Worthless!

RE:Home Warranties Now Available To All

Anonymous — Fri, 06 Jul 2007 11:00:00 GMT

For those of you looking for a number for Mutual Warranty, they have skipped town. This is according to a news broadcast that comes up if you Google Mutual Warranty. I too have been scammed by them. My air conditioner went out in AZ and when I called for service, the numbers were not working. It was my first time purchasing a home warranty, now I'm very leary!!

RE:Home Warranties Now Available To All

Sue — Sat, 16 Jun 2007 11:00:00 GMT

We are a provider for Fidelity, I've read all of the stories, and I have to tell you that it is all on the techs that you get. You either get a good one that is there to help you and not the insurance company or you get one that is terrible. Frankly whenever we go out we are always there for the people not the insurance company, but you must understand that these companies work for the home warranty companies not for you. It is a shame that people have to be rude but it happens.

RE:Home Warranties Now Available To All

pn — Mon, 11 Jun 2007 11:00:00 GMT

We bought a home in FL built by Peregrine. The're agent suggested a warranty, Home Trust/Florida's Choice. Online instructions were unclear. I was kept on the phone for over an hour & a half. Decided never to use them & the home has many problems. After personal experience and reading horror stories of others, I will never use any warranty co. Makes better sense, less stress to keep a savings account for potential break downs which allows you freedom of second opinions & repair options.

RE:Home Warranties Now Available To All

Thu, 07 Jun 2007 11:00:00 GMT

This is for Ken who commented on June 6th stating he's never heard of a complaint against First American. Here's one. Our air conditioner has been out since Monday (108 degrees in AZ) and as of right now, nobody that is contracted with First American has bothered to show up at our home to look at the problem. 90 degrees in our home this week! Ken-feel free to google First American Home Warranty and you'll find a ton of complaints. I did. Please read them cuz what they are saying is true!

RE:Home Warranties Now Available To All

Ken — Wed, 06 Jun 2007 11:00:00 GMT

I have had a policy with AHS for 4 years on a 40 year old house. I recently requested a repair for a leaking evaporator coil causing water to leak into by living room ceiling. My claim was denied because of "improper installation". How was I to know? When I tried to plead my case to the customer service representatives, they were rude and un helpful. Needless to say I do not get the "piece of mind" of having the policy and now will have to for out $2000. I will be canceling the service.

RE:Home Warranties Now Available To All

Nic — Wed, 06 Jun 2007 11:00:00 GMT

I have recommended First American Home Warranty to my clients and I have never heard of a complaint about the services of that company. I even have a plan for myself through them though I haven't had to use it. So, although I have no first hand knowledge of their service or lack thereof, I've never heard of any complaints either.

RE:Home Warranties Now Available To All

Denis — Thu, 31 May 2007 11:00:00 GMT

I'm a Realtor who gave AHS warranties to my buyers,the cost of these came out of my commission at closing. One of my clients called AHS to make a claim for a broken cook-top on their oven. It took 2 weeks for a rep to come out and look at it. He was there for 7 minutes, told them it wasn't covered and wouldn't leave until he got his $100 payment to cover the deductible for his "service" call. I no longer give nor recommend home warranties for anybody. These companies are professional thieves!

RE:Home Warranties Now Available To All

ter — Mon, 28 May 2007 11:00:00 GMT

I am considering purchasing a home warranty. It sounds like Mutual is out, and AHS has numerous upset customers. The only unchallenged positive I heard was for Old Republic. Any others, or anyone who can give more feedback on OR??