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Alt-A Lender GreenPoint Mortgage Closes Multiple Offices

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UPDATE 8/21/2007:

Article Date: 6/7/2007

As the problems with subprime mortgages continue to work through the system, GreenPoint Mortgage, a subsidiary of Capital One Financial has announced it is closing 12 of its operational centers and some branch offices with the loss of approximately 440 positions, primarily account executives, underwriters, and loan processors.

The affected offices are located throughout the country including locations in California, Idaho, Texas, Florida, Minnesota, and North Carolina and primarily handle underwriting and processing of loans.

GreenPoint, headquartered in Novato, California, is licensed to conduct mortgage business in 49 states and in 2005 had revenues of $210.4 million. In 2005 it operated 45 offices and employed 2,700 persons.



GreenPoint became a subsidiary of Capital One when the latter acquired North Fork Bancorporation in December of 2006 for $13.2 billion in cash and stock.

Julie Rakes, a spokesperson for GreenPoint said that the decision to close the offices was part of a consolidation of its operations which have been impacted by the fallout from the subprime market and the resulting tightened lending standards. GreenPoint is not a subprime lender, Ms. Rakes said, but its focus is the near prime market, largely the sector called Alt A mortgages. Tightened lending guidelines have reduced the volume of loan originations (some reports have said that the company was a specialist in low- and no-document loans) and have caused liquidity issues. "In order to remain competitive, we have had to review our staffing and make some difficult decisions. We do not take these decisions lightly and we at GreenPoint and Capital One fully realize the impact on our associates."

She stressed that the actions were primarily a consolidation and restructuring and that the territories which were served by the closed offices will merely be shifted to other operational centers where full service will continue to be provided.

Employees have been offered a severance package which includes outplacement services and employees who wish and are able to do so have been invited to apply to other Green Point offices where vacancies may exist.


Comments

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Rob Beland
on Thu, Jun 7 2007 7:00 AM
That's great...I counted on Greenpoint to lend me money I couldn't afford to spend on properties I couldn't afford to buy for years... What am I going to buy now that I can't afford?
Tim Rogge
on Thu, Jun 7 2007 7:00 AM
Actually, BOB there are many borrowers that utilize low or no doc loans who CAN afford the property at hand.
Anonymous
on Fri, Jun 8 2007 7:00 AM
I find some interesting irony that the American Dream is to own a home...what does it say when rediculous loans are fabricated and result in the loss of hundreds of jobs...which will eventually be thousands of jobs...only because the first time home buyer can't doesn't have a chance at owning a house in the area where they work. So this goes back to Gas prices and long commutes...what a wonderful downward spiral we have.
FGPM
on Mon, Jun 11 2007 7:00 AM
But for those who haven't been in the mortgage industry for 20 years and even those who have... we all got that gut feeling in February as the market slowly declined, we received nothing but wonderful speeches about how Greenpoint was different and would grow instead of fall in these hard times, we should have listened to that gut feeling because sometimes things do seem to good to be true. Now we have come to realize that we are all as dispensable as the next.
Anonymous
on Sun, Jun 17 2007 7:00 AM
Question? Greenpoint always preached how profitable Alt-A loans are and how non-profitable agency loans were. During the merger with Capital One Bank in the south, we warned you that agency loans are 90 to 95% of loans we do here and that Alt-A loans would not work in the south as they do in the north. Now Greenpoint's primary form of business portfolio is devalued. Has Greenpoint ever considered taking anyone else's advice other than their own?
Anonymous
on Wed, Jun 20 2007 7:00 AM
Greenpoint has no one to blame but themselves. AS a former employee of Greenpoint and being told to go forward and apporve as a true no doc loan with income being over inflated and you knew in you heart that these people could not afford this home. How sad that. They get a home of their dreams that they can't afford and we lose our jobs and they will lose their home all so management can make goal and make their quarterley bonus. GO Greenpoint. More offices to will soon close right here in NE.
Alan
on Fri, Jul 13 2007 7:00 AM
I don't know whether to laugh or cry. I have been a residential RE appraiser/reviewer for 22 years. I can't sell these lenders my services because I actually do my job. Lenders will only hire compliant appraisers that inflate value, then they add 3-6% in loan costs, further inflating the number, and of course you're fired if you note the water stained ceiling or any other adverse physical conditons/locational influences. It is a a sick situation, as or more corrupt than can be imagined.
Anonymous
on Fri, Jul 20 2007 7:00 AM
I'm a former employee of GPT as well. The practice of changing a loan from one program to another is not new. Lenders do it all the time, esp when its a portfolio program such as the True NoDoc. Borrower's are quite often unaware of what "income" a broker has stated for them on a loan application to try and get an approval. And it's not like the shut down all of GPT, just consolidated some operations.
reinvestor
on Mon, Jul 23 2007 7:00 AM
As a professional RE investor having dealt with dozens of mortgage companies over the years, it is with some experience as a mortgage consumer that I can honestly say that Greenpoint is a mess. I've seen poor service from other lenders, but these folks take service to a new low. They may believe in the quality of their own CS service, but based on our experience they are way, way off base. They could not have been less helpful, or more difficult if they had tried. Happily, they transf. our loan.
Anonymous
on Mon, Aug 6 2007 7:00 AM
I agree with the appraiser/reviewer above- I have been in the industry 31 years and GP. likes only reviews that support there inflated values. If you do not agree with them you do not get work. Without a truly independent appraisal/review how can this business work?
steve
on Fri, Aug 10 2007 7:00 AM
My son and daughter-in-law are in the process of purchasing a property as a short sale which GPT holds 1st mortgage on. They (GPT)took over $10,000 on an insurance setlement for hail damage and pocketed the money. The entire transaction has been a goat screw of biblical proportions and even the title company says they have nothing but problems with these people. They do not return phone calls etc..If they go under-so much the better!
5Gs
on Mon, Aug 13 2007 7:00 AM
If you can't document your income, or know that you can't afford the house - then don't buy it. Stop blaming other people for your own mistakes. You have to sign the initial application and another one at the closing appointment- so don't act like you didn't know that the application was incorrect. You had time to change it. The wholesale department takes in loans from mortgage brokers who represent the borrowers. Take some accountability. Stop pointing fingers.
Anonymous
on Wed, Aug 15 2007 7:00 AM
I believe all of your comments are off basis and backed by your lack of knowledge of GreenPoint Mortgage and the mortgage industry as a whole. GrenPoint Mortgage is one of many companies that offer alt-a products which includes no doc programs. It is the brokers job to inform thier borrower of the program they are being put into THATS THIER JOB!!!!!! we wouldn't have this problem if brokers were correctly educated so they can educate thier borrowers!! If you don't like the program don't use it.
Gina
on Thu, Aug 16 2007 7:00 AM
Thats just ignorant to wish companies will go under. People are employed their and depend on the income from their job to survive. So you would rather think about a measly 10k that CAME from the insurance company anyway, then 500 people being displaced from their jobs. Then on top of it wish the whole company goes under affecting thousands... IGNORANT
FGPM2
on Mon, Aug 20 2007 7:00 AM
I couldnt have said it better FGPM...... how we all wanted to believe that.
broker
on Mon, Aug 20 2007 7:00 AM
Everyone on wants to blame the mortgage broker. The reason the market has fallen apart is the Buyer - not the broker, realtor, appraiser, lender or title company. When you have a buyer that doesn't tell everything, they say the're working and can verify it,(find out they work with a relative that can inflate numbers) give you fake income docs. They want a $300,000 home and have A1 credit, but only have $250 dollars in the bank. Consumer lied and we let them. This wasn't a problem 3 yrs ago.
Lee
on Mon, Aug 20 2007 7:00 AM
How does this affect the customers if at all? I have a few friends in the past months who have refinanced with GreenPoint.
Margie
on Mon, Aug 20 2007 7:00 AM
It's very frustrating to know that a lot of people suffer the consequences of what greedy people did just to quench their thirsts for bonuses and commissions by funding a loan that is not meant for people who first of all, cannot afford it. What then is in store for the next generations? A dog house?
SUNSET PLAZA - LOS ANGELES
on Mon, Aug 20 2007 7:00 AM
I personally obtained my first loan as a no income loan through Greenpoint back in 1998.... Today, I still have the same home and have benefit a great deal from this... I was able to put down 5% down and this lender made my loan happen... It's not up to the mortgage brokers to dictate your spending or how much one can afford.. We "all know" the final mortgage payment will be -regardless of what the "loan application" states as income.... . Stop blaming the mortgage broker ore realtor.
Ren
on Tue, Aug 21 2007 7:00 AM
Gina.. Yes it is the brokers job to inform the borrower of the programs they are getting into and for the most part that is being done. The borrowers are also to blame for playing dumb... if you had $1.00 in ur pocket for lunch and I took 75cents you would say hey I can't eat lunch.. same thing here people know there limits and if they sign the paper anyway knowing they have reached their limit .. shame on them as well.
anonymous
on Mon, Dec 3 2007 8:00 AM
i am so disappointed with the new customer service center at greenpoint. everytime i call now i am patched directly to India. The people there have given me the run-around on a few occasions and they are not really polite. when i used to call, the people were great. very helpful and knowledgeable. with the new center, i may as well be talking to a computer. obviously they outsourced after the lay offs. I would NOT recommend greenpoint to a friend.
Ben
on Thu, Apr 24 2008 7:00 AM
If anyone has a good contact for Green point, please send it to me via e-mail, BBenita@comcast.net. I have been getting jerked around for 2 months now on a short sale. Thus far these persons have ignored me: 1-800-784-5566, ext. 5383 for Loss mitigation, NO ONE ANSWERS THE PHONE, EVER!!! April Harris is the loss mit. rep. for our case. Tanya Higginbottom 706-641-4366 (HEAD of Loss mitigation) does not return calls Michelle Corbitt supervisor for loss mit. , 706-641-4382 does not return calls Lisa Preston, REO Supervisor 706-641-4234 also ignores calls...we will likely be adding to her REO department in the next few weeks!!! E-mails addresses I have thus far: customerservice@greenpoint.com, investor.relations@capitalone.com, broker/lendersupport@greenpoint.com, homeloancenter@greenpoint.com Again, on behalf of my client, the 2 agents involved and the buyer, I would GREATLY aprpeciate any guidance or input on JUST GETTING A RETURNED PHONE CALL!!! if they want ANOTHER REO, no worries, just tlet us know so we can STOP WASTING OUR TIME!!! We have been lied to REPEATEDLY by Green point Mortgage!!! No wonder they are bankrupt.....only a matter of time before THEY TOO are on: http://ml-implode.com/ All my best to everyone and PLEASE let me know if you have any feedback....BBenita@comcast.net
Steven Lemay
on Wed, Jul 23 2008 7:00 AM
Greenpoint. I think you people are rude, and very uncaring. Why don't you help the family of 12 individuals with their $20,000.00 debt. Help them setup a caring fund. Do something losers!
William
on Wed, Jul 30 2008 7:00 AM
I think GreenPoint mortgage is a good organization. Everyone blames the lenders but really the borrowers knew what they were doing- atleast they should have known what they were doing. Everyone wants to blame someone. Stop cry babying and get a grip. If anyone should be crying, it is the banks. Crap, they're the ones losing all this money. When times were good, oh,the flippers were geniuses. Welp, times have changed.
anonymous
on Mon, Aug 18 2008 7:00 AM
It is amazing to know how many short sales that went under the radar of Greenpoint mortgage! Many of the applicants defrauded the bank by telling other family members to buy a property which was in the forclosure process! It would be beneficial for the bank to foreclose and investigate individuals who are doing short sales to actually defraud the bank and still live in the property beacause of the close family tie with the buyer. This must stop and any individual who knowingly let their family members buy their property as a short sale is definitely defrauding the bank and the US govt. Many short sales in the Canarsie section of Brooklyn,NY in the past year and half have fit the above listed criteria as being fraudulent, and who pays the US tax payers. The government will take a active role in investigating a lot of these transactions. Do not defraud the bank , it is a crime!!!