| If anyone has a good contact for Green point, please send it to me via e-mail, BBenita@comcast.net.
I have been getting jerked around for 2 months now on a short sale.
Thus far these persons have ignored me:
1-800-784-5566, ext. 5383 for Loss mitigation, NO ONE ANSWERS THE PHONE, EVER!!!
April Harris is the loss mit. rep. for our case.
Tanya Higginbottom 706-641-4366 (HEAD of Loss mitigation) does not return calls
Michelle Corbitt supervisor for loss mit. , 706-641-4382 does not return calls
Lisa Preston, REO Supervisor 706-641-4234 also ignores calls...we will likely be adding to her REO department in the next few weeks!!!
E-mails addresses I have thus far:
customerservice@greenpoint.com, investor.relations@capitalone.com, broker/lendersupport@greenpoint.com, homeloancenter@greenpoint.com
Again, on behalf of my client, the 2 agents involved and the buyer, I would GREATLY aprpeciate any guidance or input on JUST GETTING A RETURNED PHONE CALL!!!
if they want ANOTHER REO, no worries, just tlet us know so we can STOP WASTING OUR TIME!!!
We have been lied to REPEATEDLY by Green point Mortgage!!!
No wonder they are bankrupt.....only a matter of time before THEY TOO are on:
http://ml-implode.com/
All my best to everyone and PLEASE let me know if you have any feedback....BBenita@comcast.net
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| Above Posted By:
Ben
| Thu, 24 Apr 2008 05:26:38 EST |
| i am so disappointed with the new customer service center at greenpoint. everytime i call now i am patched directly to India. The people there have given me the run-around on a few occasions and they are not really polite. when i used to call, the people were great. very helpful and knowledgeable. with the new center, i may as well be talking to a computer. obviously they outsourced after the lay offs. I would NOT recommend greenpoint to a friend. |
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| Above Posted By:
anonymous
| Mon, 3 Dec 2007 13:23:35 EST |
| Gina.. Yes it is the brokers job to inform the borrower of the programs they are getting into and for the most part that is being done. The borrowers are also to blame for playing dumb... if you had $1.00 in ur pocket for lunch and I took 75cents you would say hey I can't eat lunch.. same thing here people know there limits and if they sign the paper anyway knowing they have reached their limit .. shame on them as well. |
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| Above Posted By:
Ren
| Tue, 21 Aug 2007 01:22:40 EST |
| How does this affect the customers if at all? I have a few friends in the past months who have refinanced with GreenPoint. |
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| Above Posted By:
Lee
| Mon, 20 Aug 2007 23:29:51 EST |
| I couldnt have said it better FGPM...... how we all wanted to believe that. |
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| Above Posted By:
FGPM2
| Mon, 20 Aug 2007 20:52:54 EST |
| It's very frustrating to know that a lot of people suffer the consequences of what greedy people did just to quench their thirsts for bonuses and commissions by funding a loan that is not meant for people who first of all, cannot afford it. What then is in store for the next generations? A dog house? |
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| Above Posted By:
Margie
| Mon, 20 Aug 2007 16:46:03 EST |
| Everyone on wants to blame the mortgage broker. The reason the market has fallen apart is the Buyer - not the broker, realtor, appraiser, lender or title company. When you have a buyer that doesn't tell everything, they say the're working and can verify it,(find out they work with a relative that can inflate numbers) give you fake income docs. They want a $300,000 home and have A1 credit, but only have $250 dollars in the bank. Consumer lied and we let them. This wasn't a problem 3 yrs ago. |
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| Above Posted By:
broker
| Mon, 20 Aug 2007 15:35:22 EST |
| I personally obtained my first loan as a no income loan through Greenpoint back in 1998.... Today, I still have the same home and have benefit a great deal from this... I was able to put down 5% down and this lender made my loan happen... It's not up to the mortgage brokers to dictate your spending or how much one can afford.. We "all know" the final mortgage payment will be -regardless of what the "loan application" states as income.... . Stop blaming the mortgage broker ore realtor. |
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| Above Posted By:
SUNSET PLAZA - LOS ANGELES
| Mon, 20 Aug 2007 15:18:40 EST |
|
Thats just ignorant to wish companies will go under. People are employed their and depend on the income from their job to survive. So you would rather think about a measly 10k that CAME from the insurance company anyway, then 500 people being displaced from their jobs. Then on top of it wish the whole company goes under affecting thousands... IGNORANT |
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| Above Posted By:
Gina
| Thu, 16 Aug 2007 06:23:37 EST |
| I believe all of your comments are off basis and backed by your lack of knowledge of GreenPoint Mortgage and the mortgage industry as a whole. GrenPoint Mortgage is one of many companies that offer alt-a products which includes no doc programs. It is the brokers job to inform thier borrower of the program they are being put into THATS THIER JOB!!!!!! we wouldn't have this problem if brokers were correctly educated so they can educate thier borrowers!! If you don't like the program don't use it. |
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| Above Posted By:
Anonymous
| Wed, 15 Aug 2007 20:52:20 EST |
| If you can't document your income, or know that you can't afford the house - then don't buy it. Stop blaming other people for your own mistakes. You have to sign the initial application and another one at the closing appointment- so don't act like you didn't know that the application was incorrect. You had time to change it. The wholesale department takes in loans from mortgage brokers who represent the borrowers. Take some accountability. Stop pointing fingers. |
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| Above Posted By:
5Gs
| Mon, 13 Aug 2007 13:56:41 EST |
| My son and daughter-in-law are in the process of purchasing a property as a short sale which GPT holds 1st mortgage on. They (GPT)took over $10,000 on an insurance setlement for hail damage and pocketed the money. The entire transaction has been a goat screw of biblical proportions and even the title company says they have nothing but problems with these people. They do not return phone calls etc..If they go under-so much the better! |
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| Above Posted By:
steve
| Fri, 10 Aug 2007 05:57:53 EST |
| I agree with the appraiser/reviewer above- I have been in the industry 31 years and GP. likes only reviews that support there inflated values. If you do not agree with them you do not get work. Without a truly independent appraisal/review how can this business work? |
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| Above Posted By:
Anonymous
| Mon, 6 Aug 2007 09:22:32 EST |
| As a professional RE investor having dealt with dozens of mortgage companies over the years, it is with some experience as a mortgage consumer that I can honestly say that Greenpoint is a mess. I've seen poor service from other lenders, but these folks take service to a new low. They may believe in the quality of their own CS service, but based on our experience they are way, way off base. They could not have been less helpful, or more difficult if they had tried. Happily, they transf. our loan. |
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| Above Posted By:
reinvestor
| Mon, 23 Jul 2007 16:37:25 EST |
| I'm a former employee of GPT as well. The practice of changing a loan from one program to another is not new. Lenders do it all the time, esp when its a portfolio program such as the True NoDoc. Borrower's are quite often unaware of what "income" a broker has stated for them on a loan application to try and get an approval. And it's not like the shut down all of GPT, just consolidated some operations. |
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| Above Posted By:
Anonymous
| Fri, 20 Jul 2007 12:48:02 EST |
| I don't know whether to laugh or cry. I have been a residential RE appraiser/reviewer for 22 years. I can't sell these lenders my services because I actually do my job. Lenders will only hire compliant appraisers that inflate value, then they add 3-6% in loan costs, further inflating the number, and of course you're fired if you note the water stained ceiling or any other
adverse physical conditons/locational influences. It is a a sick situation, as or more corrupt than can be imagined. |
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| Above Posted By:
Alan
| Fri, 13 Jul 2007 20:24:09 EST |
| Greenpoint has no one to blame but themselves. AS a former employee of Greenpoint and being told to go forward and apporve as a true no doc loan with income being over inflated and you knew in you heart that these people could not afford this home. How sad that. They get a home of their dreams that they can't afford and we lose our jobs and they will lose their home all so management can make goal and make their quarterley bonus. GO Greenpoint. More offices to will soon close right here in NE. |
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| Above Posted By:
Anonymous
| Wed, 20 Jun 2007 15:27:58 EST |
| Question?
Greenpoint always preached how profitable Alt-A loans are and how non-profitable agency loans were. During the merger with Capital One Bank in the south, we warned you that agency loans are 90 to 95% of loans we do here and that Alt-A loans would not work in the south as they do in the north. Now Greenpoint's primary form of business portfolio is devalued. Has Greenpoint ever considered taking anyone else's advice other than their own? |
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| Above Posted By:
Anonymous
| Sun, 17 Jun 2007 20:10:48 EST |
| But for those who haven't been in the mortgage industry for 20 years and even those who have... we all got that gut feeling in February as the market slowly declined, we received nothing but wonderful speeches about how Greenpoint was different and would grow instead of fall in these hard times, we should have listened to that gut feeling because sometimes things do seem to good to be true. Now we have come to realize that we are all as dispensable as the next. |
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| Above Posted By:
FGPM
| Mon, 11 Jun 2007 22:04:34 EST |
| I find some interesting irony that the American Dream is to own a home...what does it say when rediculous loans are fabricated and result in the loss of hundreds of jobs...which will eventually be thousands of jobs...only because the first time home buyer can't doesn't have a chance at owning a house in the area where they work. So this goes back to Gas prices and long commutes...what a wonderful downward spiral we have. |
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| Above Posted By:
Anonymous
| Fri, 8 Jun 2007 08:46:01 EST |
| Actually, BOB there are many borrowers that utilize low or no doc loans who CAN afford the property at hand. |
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| Above Posted By:
Tim Rogge
| Thu, 7 Jun 2007 15:04:24 EST |
| That's great...I counted on Greenpoint to lend me money I couldn't afford to spend on properties I couldn't afford to buy for years...
What am I going to buy now that I can't afford? |
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| Above Posted By:
Rob Beland
| Thu, 7 Jun 2007 13:30:49 EST |
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